I-EyeCare
Refund Policy
i-EyeCare / i-Repair 退款政策（Refund Policy）
適用於：眼鏡維修 、保養處理、零件更換、客製服務
維修服務 Repair Services
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客戶確認報價並同意進行維修後，視為服務已開始，恕不接受取消或退款。
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如因結構問題、零件停產等原因導致無法完成維修，我們將不收取維修費，並提供說明。
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Once a quotation is confirmed and the customer agrees to proceed, the service is considered in progress and cancellation or refunds will not be accepted.
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If the repair cannot be completed due to structural issues or unavailable parts, no service fee will be charged, and we will provide a full explanation.
保養處理（如：防指紋、防銹、防靜電塗層）
Maintenance Treatments (e.g. Anti-fingerprint, Anti-rust, Anti-static coatings)
如在處理完成後 7 日內 出現明顯問題（如塗層脫落、效果不符），請拍照聯絡我們，經評估後可獲：
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免費補做一次，或
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全額退回該項目處理費用（不含運費）
If any clear issues (e.g. peeling, ineffectiveness) occur within 7 days of treatment, please contact us with photos. Upon evaluation, we will offer either: -
One free re-application, or
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A full refund for the specific treatment (excluding delivery charges).
零件更換與客製訂單
Part Replacements & Custom Orders
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所有訂製零件與特別訂購品（如原廠鼻托、老式鉸鏈）一經確認，不設退款。
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若收到之零件明顯瑕疵或與訂單不符，請在 3 日內聯絡我們，可安排重做或退款。
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All custom or special-order parts (e.g. original nose pads, vintage hinges) are non-refundable once confirmed.
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If the received part is clearly defective or does not match the order, please contact us within 3 days for a replacement or refund.
退件與領取安排
Returns & Pickup Arrangements
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如客戶拒絕報價而不作維修，並需退回眼鏡，來回運費由客戶自付。
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自取客戶如超過 90 日未領回眼鏡，本公司將視情況保留處理物品的最終權利。
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For declined quotations with no repairs requested, return shipping will be covered by the customer.
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For in-store pickup orders, if eyewear is not collected within 90 days, we reserve the right to handle the unclaimed items at our discretion.
特別聲明
Special Notes
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所有退款將於 7 個工作天內 處理，並退回原付款方式。
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因人為損壞、誤用、外力撞擊造成的問題，不在退款保障範圍內。
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All approved refunds will be processed within 7 working days and returned via the original payment method.
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Damages caused by misuse, improper handling, or external impact are not covered under this refund policy.